Recruitment event for L1 & L2 Openings in Noida, Chennai and Bangalore from 18th July- 23rd July, 2016.

Please be informed that it is mandatory for candidates to carry the below mentioned documents without which they will not be allowed to attend the interview

·      Passport size photograph

·      Original ID Proof

·      Photocopy Of ID Proof

·      Resume

·      Print out of this mail/Invite Letter ( Reach me, if you are going to the drive for email copy )

SKILLS:

*Fresher candidates are not applicable for L1 skills.

Please go through the detailed job description given below. 

Job Description : 

Requirement 1

Skill: Service Desk | Work Location: Noida/Bangalore/ Chennai | Experience: L1 (6 months – 3 yrs) and L2 ( 3yrs-7yrs) | Qualification: Any Graduate

Role:     He/she will be responsible in providing 100% voice support  to the clients and online technical resolution

Skill sets:

·        Voice based technical support experience in a global environment

·         Basic technical knowledge of PCs

·         Knowledge of MS Outlook troubleshooting, Internet and Networking

·         Technical Knowledge of operating systems like Windows XP

·         Good communication and conversation skills (verbal and written)

·         Willingness to work in 24*7 environment

Requirement 2

Skill: DC Ops | Work Location: Noida (L2 ) / Chennai (L1 / L2 ) | Experience: L1 (6 months – 3 yrs) and L2 ( 3yrs-7yrs) | Qualification: Any Graduate

Role, responsibilities, and skill sets:

·         L1 support experience on Windows/Unix Servers, AD exp. mandatory, Network Devices

·         Good troubleshooting skills

·         Fundamental knowledge of Networks

·         Exchange/Lotus Notes, Database, Storage & Backup, Job Scheduling.

·         Excellent Verbal, Email communication skills.

·         Exposure to any monitoring/ticketing tool, VERITAS Netbackup and Backup Exec.

·         Willingness to work in 24*7 environment

·         Work experience with the following:

§  Any alert monitoring tool e.g.: Net cool, BMC Patrol, NNM, HP OVO, Tivoli etc.

§  Incident, Problem, Change lifecycle process.

§  Any ITSM tool e.g.: Remedy, Peregrine etc.

§  Batch job scheduling.

§  Start/stop backup jobs.

§  Backup monitoring tools like Networker.

§  Generating Reports through Dashboard, Remedy etc.

Requirement 3

Skill: GAM | Work Location: Chennai/ Noida/Bangalore | Experience: L1 (6 months – 3 yrs) and L2 ( 3yrs-7yrs) | Qualification: Any Graduate

Role, responsibilities, and skill sets:

·         To analyse and prepare the data cuts as per review requirements.

·         To contribute research and data gathering as and when| e.g. opening operations in new geos.

·         To understand the requirements of the customer from the process & application (HCL employees| managers| HR).

·         To update information and run validation to keep it current| e.g. PMS

·         To put together data and slides from different sources for the whole function review with senior management

·         Create, modify, suspend and delete system account as required.